Cilësia
Cilësia is the Albanian term for quality, defined as the degree to which a set of inherent characteristics fulfills requirements or satisfies stated or implied needs of users. It is used across sectors such as manufacturing, services, education, health, and public administration to distinguish products and processes that meet expectations from those that do not.
Etymology and usage considerations reflect a broad European concept of quality. In Albanian, cilësia is employed
Quality is pursued through structured approaches that include quality assurance, quality control, and quality management systems.
Quality can be analyzed through multiple dimensions. Garvin’s framework, commonly cited in management literature, outlines eight
In Albania and globally, cilësia is regulated and improved through standards, audits, and continual improvement initiatives.