ChatInterfaces
ChatInterfaces are user interfaces that support conversational interaction between humans and software, typically through text or speech in chat-like windows. They include chatbots, chat widgets, and conversational UIs embedded in websites, apps, messaging platforms, and enterprise systems. The goal is to facilitate natural language exchanges to retrieve information, perform tasks, or guide users.
Core components include input modalities (text, voice), output formats (text, rich cards, images, buttons), dialog management
History and types: Early chat interfaces used rule-based scripts and decision trees. Modern systems rely on
Uses and deployment: Typical use cases include customer service, virtual assistants, e-commerce guidance, scheduling, and internal
Challenges and considerations: Privacy, data protection, security, latency, handling ambiguity, and safety, including model hallucinations and
Standards and trends: Interoperability relies on APIs, webhooks, and common data formats. The field is moving