userlike

Userlike is a Germany-based software provider that offers live chat and customer messaging solutions for websites and mobile apps. The service is designed for businesses that want real-time interaction with visitors and customers, and it includes a web-based chat widget, an agent interface, and tools for managing conversations, routing, and analytics.

Key features include real-time chat, intelligent routing and queue management, multi-agent collaboration, canned responses, file sharing, chat transcripts, and automation options such as greetings and chatbots. The platform supports offline messaging, chat history, and reporting to help measure performance and customer satisfaction.

Integrations and extensions: Userlike offers integrations with common customer relationship management and helpdesk systems, e-commerce platforms, and content management systems through APIs and plugins. It supports multi-channel messaging and data synchronization across connected systems, enabling agents to respond from a unified interface.

History and positioning: Userlike was launched in the 2010s and has grown to serve small and medium-sized businesses as well as larger organizations. It emphasizes data privacy and GDPR compliance in its European operations and competes with other live chat and customer messaging providers in the market. The platform is used to improve customer engagement, support efficiency, and online conversion through real-time communication.