traveltech
Traveltech refers to the use of technology to support travel and tourism across the customer journey and within travel businesses. It includes digital platforms, software, and devices that enable discovery, booking, payment, trip management, and on-trip experiences, as well as the technologies that run hotels, airlines, airports, and tour operators. The sector encompasses online travel agencies, metasearch engines, mobile apps, AI-powered customer service, data analytics, dynamic pricing, and integrated payment systems. It also covers emerging technologies such as artificial intelligence for personalization, augmented and virtual reality for destination previews, Internet of Things connected devices in hospitality, and blockchain for payments and identity verification.
Key components and applications:
- Booking and distribution: OTAs, global distribution systems, hotel and flight meta-search, direct-to-consumer booking.
- Planning and inspiration: content platforms, itinerary tools, and recommendation engines.
- On-trip services: mobile check-in, digital itineraries, ride-hailing integrations, guided experiences, and mobility services.
- Hospitality tech: property management systems, revenue management, smart rooms, energy efficiency.
- Transportation tech: airport and airline self-service, baggage handling optimization, predictive maintenance.
- Data and analytics: personalization, demand forecasting, revenue optimization, pricing science.
Market context and trends: The sector has seen rapid growth in digital penetration, mobile usage, venture investment,