tiketointijärjestelmää
A ticketing system, or tiketointijärjestelmä in Finnish, is a software application used to manage and track customer service requests, issues, or tasks. It allows organizations to centralize all incoming support requests, assign them to appropriate personnel, and monitor their progress from initiation to resolution.
The primary function of a ticketing system is to create a record for each request, known as
Ticketing systems streamline the workflow of support teams by providing tools for organization, collaboration, and reporting.
Furthermore, these systems often include features like knowledge bases, automated responses, and service level agreement (SLA)