telework

Telework, also known as telecommuting, is a work arrangement in which employees perform tasks outside traditional office settings, usually from home or another remote location, using information and communication technologies to connect with colleagues and supervisors. It can be full-time, part-time, or hybrid, and may involve work from satellite offices or coworking spaces.

Technological advances in broadband, cloud services, collaboration tools, and secure remote access have enabled telework across many sectors. Work can be conducted synchronously or asynchronously, with schedules that mix in-person and remote days.

History: The concept emerged with advances in telecommunications and computing and expanded with the internet. The COVID-19 pandemic accelerated adoption globally, and many organizations retained remote or hybrid arrangements afterward.

Benefits include reduced commuting time and costs, increased flexibility, access to a larger labor pool, and potential productivity gains. Environmental benefits and real estate cost savings are commonly cited.

Challenges include maintaining collaboration and culture, preventing burnout, ensuring data security and privacy, and addressing inequities for workers with limited home space or caregiving responsibilities.

Implementation requires policies on expectations and availability, provision of equipment and ergonomic support, cybersecurity measures, and compliance with health, safety, labor, and tax regulations.

Future trends point to hybrid-first models, greater use of asynchronous workflows, and broader adoption of AI-assisted tools, with continued focus on worker protections and digital inclusion.