teenindusprogramme
Teenindusprogramme is a term used in Estonian contexts to describe a structured training or education program aimed at developing customer service skills in the service sector. It covers competencies needed to interact effectively with customers, understand products or services, and maintain appropriate service standards.
Content typically includes modules on greeting and communication, active listening, product or service knowledge, handling complaints
Implementation settings vary and can include vocational education institutions, adult education centers, and employer-sponsored programs within
Outcomes from teenindusprogramme typically aim to improve customer satisfaction, service consistency, and employee confidence. While the