szolgáltatástervezés
Szolgáltatástervezés, often translated as service design, is a human-centered approach to creating and improving services. It focuses on understanding the needs and experiences of all stakeholders involved in a service, including customers, employees, and other relevant parties. The goal is to make services more useful, usable, desirable, efficient, and effective.
The process typically involves several key stages. It begins with research and insight gathering, where designers
Service design employs a range of tools and methods, such as customer journey mapping, service blueprints, persona