selvbetjent

Selvbetjent is a Norwegian adjective meaning self-service. It describes systems, facilities, or processes in which customers perform tasks themselves with minimal or no direct staff assistance. The term is commonly used in retail and consumer services but can apply to a wide range of sectors.

Examples include self-checkout lanes in supermarkets, self-service gas pumps, and self-service kiosks for ticketing or check-in. Libraries, museums, and some healthcare or government services may also offer selvbetjent options, such as self-checkout shelves, self-issue machines, or online or touchscreen interfaces for forms and arrangements.

Implementation typically relies on automated hardware and user-friendly software that guides users through steps like scanning, paying, recording loans, or retrieving information. Some tasks still require staff for assistance or to handle exceptions. Security, privacy, maintenance, and reliability are important considerations.

Potential benefits include shorter queues, faster throughput, and reduced labor costs. It can increase convenience for certain customers and improve privacy for transactions. Drawbacks include accessibility barriers for people with limited digital literacy or mobility issues, potential job displacement concerns, and risks of fraud or theft. Many operators adopt a hybrid approach that combines selvbetjent options with traditional service to accommodate diverse preferences.

Etymology: From selv- 'self' and betjent 'attended/served.'