saksoppfølging

Saksoppfølging refers to the systematic management and monitoring of a case to ensure that services are delivered and goals are pursued. In Norwegian welfare, health care, education, and employment services, saksoppfølging is carried out by saksbehandlere or case managers who coordinate tiltak, resources, and information for the service user.

The core activities include intake and needs assessment, goal-setting, development of an action plan, and arranging services from relevant actors such as agencies, providers, and families. Regular follow-up contacts—through meetings, home visits, or telephone or digital communication—are used to monitor progress and adjust plans as needed.

The process typically follows a case management cycle: assessment, planning, implementation, monitoring, evaluation, and closure. Documentation in a case file or digital case management system is essential for transparency, accountability, and continuity of care.

Key considerations include confidentiality, informed consent, data protection, and active user participation. Effective saksoppfølging requires inter-agency collaboration and adequate resources. Challenges can include fragmented services, high workload, and variations in practice, while benefits include improved continuity of care, greater user involvement, and more coordinated support.

Contexts and roles: In Norway, saksoppfølging is common within NAV (the Norwegian Labour and Welfare Administration), municipal social services, health services, and child welfare. The saksbehandler serves as the central point of contact, supported by teams and supervisors to ensure coherent follow-up of the case.