sagsbehandler

A sagsbehandler (caseworker) is a public sector employee in Denmark who handles applications and cases for social benefits and services. They work in municipalities and national agencies and cover programs such as welfare, unemployment support, housing subsidies, disability and pensions, and child and family allowances. Their primary task is to assess needs, determine eligibility, and issue decisions under the law.

Duties include receiving applications, requesting and verifying information, calculating entitlements, drafting formal decisions, and communicating outcomes to applicants. They guide clients through available services, explain requirements, and coordinate with other authorities or professionals as needed. Interviews, document checks, and case management are common aspects of the work.

Cases typically follow intake, information gathering, assessment, decision, and notification, with possible reconsideration or appeal if asked. Decisions must be justified in writing and align with current legislation. Confidentiality, data protection, and equal treatment are central, with strict rules governing access to case files and the handling of personal information.

Most sagsbehandlere have higher education in social work, public administration, or law, with training in Danish social legislation and administrative procedures. Required skills include analytical thinking, clear communication, thorough documentation, and the ability to explain rules to clients. Proficiency with case-management systems and a neutral, customer-oriented approach are essential.

They are employed by municipalities or state agencies and work in teams to manage caseloads. Career advancement may lead to senior sagsbehandler roles, team leadership, or policy-related positions. Related topics include social work, public administration, and welfare policy.