prosessihierarkian

Prosessihierarkian, also known as the process hierarchy, is a conceptual framework used in business process management and organizational analysis to describe the multiple levels of processes that exist within an organization. The hierarchy typically includes strategic, tactical, and operational processes, each serving distinct purposes and operating at different time horizons.

At the top layer are strategic processes, which align an organization’s activities with its long‑term objectives and competitive strategy. Examples include market analysis, product development strategy, and risk management. These processes are often led by senior executives and involve high‑level decision making and resource allocation.

The middle level comprises tactical or management processes. These are focused on planning, coordination, and control of resources to achieve the goals set by strategic processes. Tactical processes may involve budgeting, scheduling, and performance measurement systems. They bridge the gap between strategic intent and day‑to‑day operations.

The bottom layer consists of operational or transactional processes. These are the routine activities that produce the organization’s primary goods or services. Operational processes are typically automated or semi‑automated and are measured in terms of throughput, quality, and cost. Example operational processes include manufacturing assembly lines, customer service call handling, and order fulfillment.

The hierarchy is often visualized as a pyramid or nested layers in process mapping tools. Understanding the process hierarchy helps organizations identify redundancies, streamline workflows, and ensure that all operational activities support higher‑level strategic goals. It also facilitates change management, as modifications at one level can be evaluated in the context of their impact on other levels.