processinriktat

Processinriktat is a Swedish term describing an approach to organizing work around processes rather than traditional functional silos. It focuses on end-to-end value creation, where activities, information flows, and roles are designed to optimize a value stream from customer need to delivered result.

It involves mapping processes (as-is and to-be), assigning process owners, and defining standard operating procedures and performance metrics. The approach encourages cross-functional collaboration, reduces unnecessary handoffs, and uses data to drive improvements.

In practice, processinriktat is applied in business operations, manufacturing, service industries, and public sector reforms. Common tools include value stream mapping, process dashboards, and PDCA cycles, as well as governance structures that empower process owners to initiate changes.

Benefits include improved efficiency, shorter lead times, higher quality, and better alignment with customer requirements. Challenges include cultural resistance, the need for consistent process documentation, and the complexity of coordinating multiple units in large organizations.

Related concepts include process management, process improvement, and process mining. While terminology varies by country, the underlying idea is to treat processes as primary units of capability rather than departments.