palvelunparantaminen
Palvelunparantaminen, a Finnish term, translates to "service improvement" in English. It refers to the systematic process of identifying and implementing changes to enhance the quality, efficiency, and effectiveness of services offered to customers or stakeholders. This concept is widely applied across various sectors, including business, public administration, and healthcare, with the ultimate goal of increasing customer satisfaction and achieving organizational objectives.
The core of palvelunparantaminen involves understanding the current state of a service, identifying areas that require
Common methodologies and tools employed in palvelunparantaminen include Lean, Six Sigma, and Agile principles, which provide