lastmilehantering

Lastmilehantering is a term used in logistics to describe the management of the final step in the supply chain: delivering goods from a distribution center or last- mile hub to the end customer. It covers planning, execution, and monitoring of last-mile activities and often includes related reverse logistics, such as handling returns. The focus is on delivering the right parcel to the right recipient at the right time, while optimizing customer experience and overall costs.

Key activities within lastmilehantering include delivery route planning and optimization, carrier and courier management, scheduling and capacity planning, parcel sorting and handoff to transport modes (van, bike, scooter, or foot), and coordination with pickup points or parcel lockers. It also entails customer communication (order status, estimated delivery windows, and delivery confirmations) and post-delivery tasks such as proof of delivery and handling failed attempts or returns. The final mile is highly dependent on location density, urban constraints, and service level requirements, with different strategies for urban centers versus rural areas.

Technologies commonly used in lastmilehantering encompass route optimization algorithms, real-time tracking and ETA predictions, integration with warehouse and order management systems, and data analytics to monitor performance. Emerging approaches include micro-fulfillment, crowd-based or gig-delivery models, contactless or parcel- locker delivery, and the use of autonomous vehicles or drones in some pilots.

Common performance metrics include on-time delivery rate, first-attempt delivery, delivery window accuracy, total cost per delivery, and customer satisfaction. As e-commerce continues to grow, lastmilehantering remains a critical area for balancing speed, reliability, and cost in the overall supply chain.