kéréskezelést
Kéréskezelés, often translated as "request handling" or "issue management," refers to the systematic process by which an organization receives, tracks, prioritizes, and resolves requests or issues from its customers, employees, or other stakeholders. This process is fundamental to customer service, IT support, and internal operations, aiming to ensure that all incoming needs are addressed efficiently and effectively.
The core components of kéréskezelés typically include submission, logging, categorization, prioritization, assignment, resolution, and closure. A
Effective kéréskezelés relies on clear communication, well-defined workflows, and often specialized software tools. Its benefits include