kundeavdelinger
Kundeavdelinger are organizational units within a company that focus on managing relationships with customers. They typically combine functions such as sales, account management, and customer service, and may also include onboarding, implementation, and customer success. The exact setup varies by industry, company size, and whether the business operates primarily B2B or B2C. Departments can be organized around customer segments, product lines, or geographic regions.
The primary purpose of kundeavdelinger is to acquire, serve, and retain customers. They handle activities such
Structure and roles differ by business model. In B2B environments, there are often dedicated account managers
Processes and tools commonly used include customer relationship management (CRM) systems, ticketing and helpdesk tools, order
Key metrics used to evaluate performance include customer satisfaction (CSAT), Net Promoter Score (NPS), churn rate,