konfigurációkezelési

Konfigurációkezelés, in English configuration management, is a discipline within IT service management (ITSM) that focuses on establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. It is a systematic approach to managing and controlling changes to the configuration of IT infrastructure and services. This includes hardware, software, documentation, and even personnel involved in IT operations.

The primary goal of konfigurációkezelés is to ensure that the IT environment is stable, reliable, and predictable. By meticulously documenting and tracking all components and their relationships, organizations can better understand their IT assets, their interdependencies, and the impact of any proposed changes. This helps to reduce errors, minimize downtime, and improve the overall efficiency of IT operations.

Key activities in konfigurációkezelés include identifying configuration items (CIs), establishing baselines, controlling changes, and auditing configurations. A CI is any component that needs to be managed to deliver an IT service, such as a server, a network device, an application, or a database. Baselines are snapshots of the configuration at a specific point in time, serving as a reference for future changes. Change control ensures that all modifications are assessed, approved, implemented, and documented in a controlled manner. Auditing verifies that the actual configuration matches the documented records.

Effective konfigurációkezelés is fundamental to successful IT service management, supporting processes like incident management, problem management, and release management by providing accurate and up-to-date information about the IT environment.