hoofdproces

Hoofdproces is a term used in process management to denote the main end-to-end process that delivers the central value of an organization. It defines the primary sequence of activities that transform inputs into the core product or service, meeting customer requirements. The hoofdproces is contrasted with subprocessen (subprocesses) and ondersteunende processen (supporting processes) which provide capabilities or resources but are not part of the core value chain.

When identifying the hoofdproces, organizations typically map the value chain and define the boundary between the customer-facing initiation and the final delivery to the customer. The process owner is usually responsible for performance, improvement, and governance. Key performance indicators such as cycle time, throughput, quality, and customer satisfaction are used to measure it.

In practice, the hoofdproces varies by organization and industry. In a manufacturing company, it might be the order-to-delivery process; in a software firm, it could be the develop-to-release or order-to-renew process; in a service firm, client onboarding or service delivery could be the hoofdproces. The term is often synonymous with kernproces, though some sources distinguish them by emphasis on strategic value versus operational scope.

Modeling approaches such as BPMN and value stream mapping are commonly used to document and analyze the hoofdproces, identify bottlenecks, and drive improvement initiatives like Lean or Six Sigma. Understanding the hoofdproces helps align processes with strategic goals and ensures that improvement efforts focus on the activities that create the most value for customers.