ehukumumat

ehukumumat is an integrated e‑government platform launched in Turkey in 2020 to streamline administrative services and enhance transparency. The system is managed by the Ministry of Interior and is built on a cloud‑based architecture that supports over 170 different public services. Its core goal is to provide citizens and businesses with a unified digital portal for accessing licenses, permits, tax filings, public procurement, and civil registrations without the need to visit multiple offices.

The platform uses a single sign‑on mechanism linked to the national digital certificate (e‑kimlik) and the universal identification number (TC Kimlik No). Data is stored in a secure, encrypted database that complies with national data protection regulations. Transaction histories are automatically logged and auditable, creating an immutable proof trail that reduces fraud and increases the efficiency of audits.

ehukumumat provides multilingual support, making services available in Turkish, English, and other commonly spoken languages in Turkey. It also offers mobile applications that allow users to submit documents and receive notifications through their smartphones. Since its launch, the system has handled an average of 3 million transactions per month and has been credited with reducing administrative delays by up to 35 percent compared to pre‑digital processes.

Critics have raised concerns about digital exclusion, noting that older populations may lack internet access or digital literacy. In response, the Ministry has partnered with community centers to offer training sessions and has introduced a paper‑based fallback for essential services. Despite these challenges, ehukumumat is considered a pivotal step toward a fully digital public sector in Turkey.