brugertest

Brugertest, or usability testing, is a method used in user experience research to evaluate how easily representative users can complete tasks with a product or service. The aim is to identify usability problems, observe real user behavior, and inform design decisions before or during development. Brugertest can be conducted on software, websites, mobile apps, hardware interfaces, and other digital or physical services.

Tests are planned around concrete tasks that reflect real user goals. Participants are recruited to resemble the intended audience, and sessions can be moderated or unmoderated, in a laboratory, a remote setup, or at the user's location. During moderated tests a facilitator guides participants and often uses a think-aloud protocol to capture impressions; unmoderated tests rely on remote tooling and recorded interactions. Data collection may include notes, video and screen recordings, click paths, and automated metrics.

Key metrics include task success rate, time on task, error rate, and measures of satisfaction such as the System Usability Scale (SUS). A common heuristic is that 5-12 participants can reveal the majority of usability issues, though more may be needed for broad generalizability. After sessions, issues are categorized by severity and root cause, and a report with prioritized recommendations for design changes is produced.

Ethical considerations include informed consent, transparency about data use, and safeguarding participant privacy. Brugertest is typically used in early to mid-stage product development but can be part of ongoing usability improvement cycles. The method complements other evaluation approaches such as expert heuristic analyses or A/B testing.