asiakaskeskeisesti
Asiakaskeskeisesti is a Finnish adverb used to describe actions, strategies, or processes performed in a customer-centric manner. The related concept asiakaskeskeisyys (customer-centricity) denotes a strategic orientation that places the customer at the center of decision-making. The term derives from asiakas (customer) and keskeinen (central).
In practice, asiakaskeskeisesti indicates that activities are planned and executed with a focus on customer needs,
Implementation often involves methods such as gathering customer insights, establishing feedback loops, using the voice of
Benefits of a customer-centric approach include higher customer satisfaction, loyalty, advocacy, and reduced churn, along with
Challenges include balancing customer demands with profitability, addressing data privacy and ethics, achieving organization-wide alignment, and