Zorgpunten

Zorgpunten are local points of contact designed to provide access to health and social care services. The term is primarily used in Dutch-speaking contexts and refers to centralized, community-based hubs where residents can obtain information, guidance, and support regarding care options and welfare services.

The main purpose of a zorgpunt is to act as an entry point for care. Typical functions include offering information about available services (such as home care, nursing or day care, and financial or housing support), conducting intake and needs assessments, coordinating referrals to professionals (general practitioners, nurses, social workers, and specialists), and helping to develop and monitor personalized care plans. Zorgpunten also often support informal caregivers by providing advice, resources, and respite options, and they may connect residents with local programs aimed at aging in place and independence.

Organization and access vary by region. Zorgpunten are usually staffed by multidisciplinary teams and located in accessible public spaces such as community centers, libraries, or municipal offices. Access can be via in-person visits, phone lines, or online platforms, with some locations operating on a drop-in basis and others by appointment. They are typically part of broader efforts toward integrated care and neighborhood-based support, collaborating with healthcare providers, social services, and housing or welfare programs.

Impact and challenges. When effectively implemented, zorgpunten aim to reduce fragmentation, shorten waiting times, and improve the continuity of care by offering a single, navigable point of contact. Challenges can include regional variation in services, funding, and ensuring consistent quality across locations.