UXR
UXR, short for user experience research, is the discipline within product development that studies how people interact with products and services to inform design decisions. Its goal is to understand user goals, behaviors, pain points, and contexts of use in order to create usable, useful, and accessible experiences across platforms. UXR is conducted throughout a product’s life cycle, from early discovery to post-launch evaluation, and its findings influence strategy, requirements, and design direction.
Researchers use a mix of qualitative and quantitative methods, such as user interviews, field studies, usability
There are generative (discovery) studies to uncover user needs and opportunities, and evaluative studies to test
The practice can be conducted by dedicated research teams or embedded researchers within product teams, and