Tousu
Tousu (投诉) is a Mandarin Chinese term meaning the act of lodging a formal complaint with an organization or authority to seek redress for an issue involving a product, service, or administrative decision. It is widely used in consumer protection, civil administration, and labor relations, and can be filed by individuals or authorized representatives.
Origin and meaning: The two characters are 投 (to throw or lodge) and 诉 (to inform, accuse, or
Channels and process: Complaints may be submitted via customer service lines, online forms, email, postal mail,
Terminology and distinctions: 投诉 differs from 举报 (jǔbào), which means to report suspected illegal activity to authorities, and
Context and usage: In many Chinese-speaking regions, filing complaints is a common consumer and citizen practice.