Teenuseomanik

Teenuseomanik is an Estonian term that translates to "service owner" in English. It refers to an individual or entity that has ultimate responsibility for a specific service, product, or system within an organization. This responsibility encompasses the entire lifecycle of the service, from its initial conception and development through to its operation, maintenance, and eventual decommissioning.

The role of a service owner is crucial in ensuring that a service meets the needs of its users and stakeholders, aligns with the organization's strategic objectives, and operates effectively and efficiently. They are accountable for defining the service's requirements, setting its performance targets, and making key decisions regarding its development, enhancement, and support.

In practice, a service owner typically works closely with various teams, including development, operations, marketing, and customer support, to ensure the successful delivery and ongoing management of the service. They act as a central point of contact and decision-making authority for the service, often championing its interests within the organization and advocating for necessary resources. The specific duties of a service owner can vary depending on the organization's structure and the nature of the service itself, but the core responsibility for its success remains constant.