Supportpersonals
Supportpersonals is a term used to describe a workforce segment composed of individuals who provide support services to organizations and their clients. The term can encompass a range of roles, including information technology help desk staff, customer-support representatives, administrative assistants, on-site maintenance personnel, and care or personal-support workers. In practice, supportpersonals may be employed directly by a company, hired through staffing providers, or contracted via managed service or outsourcing arrangements.
Functions and service areas typically include incident response and troubleshooting, user onboarding and training, process administration,
Qualification and training vary by role but commonly include technical certifications for IT support, customer-service training,
Industry trends have favored flexible staffing, outsourcing, and platform-based sourcing to meet peak demand and geographic
See also: customer support, outsourcing, gig economy, staffing.