Sollprozessen

Sollprozessen, a German term roughly translating to "shall processes" or "target processes," refers to the idealized or desired future state of business processes. It represents how a process should function to achieve optimal efficiency, effectiveness, and alignment with strategic objectives. This contrasts with the current state of a process, often termed "Istprozessen" (is processes), which describes how it currently operates.

The concept of Sollprozessen is central to business process management (BPM) and process reengineering. Organizations identify their current processes, analyze their shortcomings, and then design or redesign them to meet specific goals. These goals might include cost reduction, improved customer satisfaction, faster delivery times, enhanced quality, or greater compliance with regulations. Developing a Sollprozess involves defining clear steps, roles, responsibilities, inputs, outputs, and performance metrics for the idealized process.

The transition from Istprozessen to Sollprozessen is a deliberate change management effort. It requires a thorough understanding of the existing workflow, identification of bottlenecks and inefficiencies, and the creative development of a more streamlined and effective alternative. The implementation of the Sollprozess often involves technology adoption, training, and organizational adjustments. The ultimate aim is to bridge the gap between the current reality and the desired future state, leading to tangible improvements in business performance.