Servicevertrags
Servicevertrags are contracts under civil law in which one party agrees to provide services to another in exchange for remuneration. They cover a broad spectrum, including maintenance, consulting, IT services, facility management, and outsourcing. The term can refer to general Dienstleistungsverträge as well as specific arrangements structured as SLAs (Service Level Agreements) that set performance standards.
In German law the main forms are the Dienstvertrag and the Werkvertrag. A Dienstvertrag obliges the service
Core elements typically include the description of services, scope and milestones, duration or term, and payment
Practical considerations involve defining the scope precisely, including change-control procedures, aligning with procurement policies, ensuring audit