Serviceret

Serviceret is a neologism encountered in discussions of service design, platform governance, and regulatory framing. It describes a framework and philosophy that emphasize the rights and obligations involved in delivering a service over the course of a customer relationship, with explicit attention to service continuity and customer retention.

Etymology is informal; the term appears to blend "service" and "retention" and is encountered mostly in non-standard prose and some academic discussions. It has no formal definitional standard.

Core concepts typically include defined service levels, predictable maintenance, data portability, user control over accounts and data, transparent reporting, mechanisms for feedback, and governance that aims to sustain long-term engagement rather than short-lived interactions.

Applications are discussed in the context of subscription platforms, business-to-business service agreements, and public-sector digital services as a way to balance ongoing performance with user rights. It is not a formally recognized standard, and criteria for compliance are not universally agreed.

Criticism centers on the lack of standardization, potential overlap with existing concepts such as service level agreements and customer-relationship management, and the risk of vagueness or overreach when used in policy or contract drafting.

See also: service level agreement, data portability, platform governance, customer retention, digital rights.