Salientthat

Salientthat is a software platform designed to help businesses and organizations manage and analyze customer feedback. It was founded in 2014 and is headquartered in San Francisco, California. The platform is built on the principle of "salient" feedback, which focuses on the most important and actionable insights from customer interactions.

The core features of Salientthat include:

1. Feedback Collection: The platform offers various methods to collect feedback, such as email, SMS, web widgets, and social media integrations.

2. Sentiment Analysis: It uses advanced natural language processing to analyze the sentiment of customer feedback, categorizing it as positive, negative, or neutral.

3. Insight Generation: Salientthat identifies the most salient points from the feedback, highlighting the key issues and praises that require attention.

4. Reporting and Analytics: Users can generate detailed reports and analytics to track feedback trends over time and identify patterns.

5. Integration: The platform integrates with popular customer relationship management (CRM) systems and other business tools to streamline workflows.

Salientthat is particularly useful for businesses looking to improve customer satisfaction, enhance product development, and make data-driven decisions. The platform is used by companies across various industries, including retail, finance, and technology.

The company has received funding from several venture capital firms, including Accel and Index Ventures. Salientthat's mission is to empower businesses to listen to their customers more effectively and use that feedback to drive growth and innovation.