Runbookit

Runbookit is a software platform designed to help IT teams manage runbooks and incident response workflows. It provides a centralized repository for standard operating procedures, escalation steps, and checklists used during routine maintenance and incident handling, with the aim of standardizing responses and reducing resolution times.

Core capabilities include template-based runbooks, version control, and auditable change history. Runbookit supports conditional steps, approvals, and task assignments to individuals or teams, along with automation hooks that can trigger scripts or integrate with external tools via APIs.

The platform emphasizes collaboration and governance, offering multi-user access, commenting, role-based permissions, search, and tagging to facilitate retrieval. Analytics and reporting help track runbook usage, execution outcomes, and compliance metrics.

Deployment options typically center on cloud-based software as a service, with API access for integrations to monitoring, ticketing, alerting, and chat tools. Some deployments may include on-premises or hybrid configurations to fit enterprise security requirements.

While specific features and third-party integrations vary by version and vendor, Runbookit is generally positioned as a tool for operational efficiency, incident readiness, and knowledge management in IT operations.