Qualitätsorientierung
Qualitätsorientierung, often translated as quality orientation or focus on quality, is a strategic approach and mindset within organizations that prioritizes the delivery of high-quality products, services, or processes. It is not merely about meeting minimum standards but about striving for excellence and continuous improvement. This orientation permeates all levels of an organization, from top management to frontline employees, influencing decision-making, operational practices, and corporate culture.
At its core, Qualitätsorientierung involves understanding and meeting customer expectations, often exceeding them. This requires a
Implementing Qualitätsorientierung typically involves establishing clear quality objectives, defining measurable key performance indicators (KPIs), and implementing