Põhiprotsess

Põhiprotsess, or core process, is a concept in process management that refers to the essential value-creating activities of an organization. Core processes transform inputs such as materials, information, and capabilities into outputs delivered to customers. They typically cut across functional silos and are directly linked to customer needs and competitive advantage.

Core processes are distinguished from support processes, which provide resources and services to run the business, and from management or governance processes that set direction and monitor performance. The scope of core processes varies by business model and industry, but common examples include order-to-cash, procure-to-pay, design-to-build, and service delivery.

Identification and mapping are used to define core processes. Organizations analyze which activities directly influence customer value through value chain analysis, process maps, SIPOC diagrams, or BPMN models. Value stream mapping can reveal waste and bottlenecks within the flow from inputs to customer delivery.

Performance and improvement for core processes rely on clear ownership, defined metrics, and targets. Key performance indicators may include cycle time, throughput, yield, on-time delivery, cost per unit, and customer satisfaction. Improvement methods such as Lean, Six Sigma, or automation initiatives are applied to reduce waste, errors, and unnecessary handoffs.

Implementation considerations include alignment with strategy, cross-functional collaboration, governance, and change management. In digital environments, core processes are often supported by systems such as ERP, CRM, and workflow automation, which enable monitoring, standardization, and continuous optimization.