Procesnorm

Procesnorm, commonly translated as process norm, is a normative framework that prescribes the design, execution, monitoring, and improvement of organizational processes. It serves as a reference for what constitutes acceptable or optimal process behavior, and it may be developed as an internal guideline or adopted as part of broader quality, governance, or compliance programs.

Key components typically include process definitions, roles and responsibilities, performance metrics, documentation standards, and controls to ensure quality and safety. A procesnorm defines the process lifecycle: planning, modeling or mapping, implementation, measurement, analysis, and continuous improvement. It may also specify data requirements, interfaces, and dependencies between processes.

Applications span multiple sectors, including manufacturing, software development, healthcare, and public administration. Practitioners use process-modeling notations (such as BPMN), process mining, and KPI dashboards to implement and assess a procesnorm. By standardizing steps, inputs, outputs, and decision points, organizations aim to increase repeatability, traceability, and compliance with regulatory or contractual obligations.

Relation to other standards: a procesnorm can align with international standards (for example, quality management or risk standards) or be tailored to industry or organizational needs. Benefits include predictability, efficiency gains, and easier audits, while potential drawbacks involve administrative overhead or rigidity if not regularly updated.