Problemdetermining

Problemdetermining is a systematic process for identifying and defining problems within a system, project, organization, or process. It encompasses recognizing symptoms, clarifying the nature of an issue, understanding its real causes, and framing the problem in a way that guides effective solutions. The goal is to articulate a precise problem statement that reflects observed effects, measurable criteria, and constraints, thereby informing the design of interventions and the evaluation of outcomes.

Practitioners use a range of techniques to determine problems: data collection from records, metrics, and logs; stakeholder interviews and surveys; observation and process mapping; and formal analyses such as root-cause analysis or failure mode effects analysis. Tools like the 5 Whys, cause-and-effect diagrams, flowcharts, and requirement elicitation help separate symptoms from underlying causes. The process yields artifacts including a problem statement, an outline of impacts and stakeholders, boundary conditions, a prioritized list of concerns, and preliminary success criteria. Because problems may be ill defined, problemdetermining is typically iterative and collaborative, involving cross-functional teams and validation with those affected.

In practice, effective problemdetermining reduces risk by aligning on a common understanding before proposing solutions. It is a precursor to problem solving, requirements engineering, and decision making. Common challenges include bias, incomplete data, scope creep, and disagreement about the problem’s scope or priority. Examples appear across software development, manufacturing operations, and organizational change initiatives.