Postincidentgenomgången

Postincidentgenomgången, often translated as post-incident review or post-mortem, is a structured process conducted after an incident has occurred to understand its causes, impact, and the effectiveness of the response. The primary goal is to learn from the event and implement improvements to prevent similar incidents from happening in the future or to mitigate their impact if they do occur. This process is typically carried out in a blameless manner, focusing on system and process weaknesses rather than individual fault.

The postincidentgenomgången usually involves gathering data from various sources, including logs, monitoring tools, incident tickets, and interviews with individuals involved in the incident response. Key areas of investigation include the timeline of events, the initial detection and reporting of the incident, the steps taken to resolve it, and the communication that took place. The review aims to identify the root cause(s) of the incident, which can be technical, procedural, or organizational.

Following the identification of root causes, actionable recommendations are developed. These recommendations can range from technical changes, such as updating software or improving infrastructure, to process improvements, like refining incident response procedures or enhancing training. The outcomes of a postincidentgenomgången are documented and shared with relevant stakeholders, and a plan is put in place to track the implementation of the agreed-upon actions. This continuous learning cycle is crucial for enhancing system reliability, security, and overall operational resilience.