Postdelivery

Postdelivery is a term used to describe the phase that follows the delivery of goods or services to a customer or end user. In logistics and supply chain management, postdelivery encompasses confirmation of receipt, acceptance testing or inspection, documentation of the handover, reconciliation of invoicing and orders, and the initiation of post-delivery support. It also covers returns processing, warranty claims, repairs, and reverse logistics, as well as the collection of data to assess performance against service level agreements and customer satisfaction.

In e-commerce and procurement contexts, postdelivery activities include tracking delivery status to completion, collecting customer feedback, managing returns or exchanges, updating inventory records, and analyzing delivery outcomes to improve future operations. Digital systems such as enterprise resource planning, warehouse management systems, and customer relationship management platforms commonly support postdelivery workflows.

In medical or obstetric terminology, postdelivery can refer to the period immediately after childbirth, often described as the postpartum period, during which physiological adjustments and postnatal care occur. Usage can vary by discipline, region, or institutional policy.

Overall, postdelivery processes aim to ensure correct delivery verification, maintain accountability, support customer service, and enable continuous improvement of supply chain and service quality.