Palvelukartta
Palvelukartta, meaning service map, is a planning and presentation tool used in public administration to map the services available to residents and how these services relate to one another. It aims to provide a clear, user-centred overview of what is offered, by whom, and under what conditions.
A Palvelukartta typically lists services, describes the workflow or pathways to complete a task, notes prerequisites
Components commonly found in a service map include a catalog of services, service pathways showing steps and
Palvelukartta is used by municipalities, ministries, and other public agencies and is frequently integrated with national
Historically, the concept aligns with the Finnish public sector's emphasis on service design and user-centred administration,