OutsourcingOuttaskingAnsätze
Outsourcing refers to contracting out business processes or services to external providers rather than performing them in-house. It can involve entire functions or specific tasks, and is often accompanied by offshoring or nearshoring to different geographic locations. The term covers a broad range of activities, including manufacturing, information technology, customer service, and back-office operations.
Historically, outsourcing has roots in mid-20th century cost-reduction efforts and gained prominence in the 1980s and
Types of outsourcing include offshore outsourcing to a provider in a distant country, nearshore outsourcing to
Benefits often cited are lower costs, access to specialized skills, greater scalability, and faster time to
Risks and criticisms include potential declines in quality control, data security and intellectual property concerns, dependence
Effective outsourcing management relies on clear scope definitions, robust service level agreements (SLAs) and key performance