Ordercykeltid

Ordercykeltid, or order cycle time, is the total time elapsed from when a customer places an order to when the order is delivered to the customer and, in some contexts, confirmed as received. It is a core metric in supply chain management and operations, reflecting the speed and reliability of the order-to-delivery process. The exact scope can vary by organization; some definitions include only order processing and fulfillment, while others add production, picking, packaging, and transport.

Measurement and scope: The start point is the moment the order is received in the system; the end point is the moment the order is delivered or handed over to the customer. Net or gross cycle times may be distinguished, and orders that require production or assembly may have longer cycle times. The metric can be calculated for individual orders or as an average across a set of orders.

Key components: Order processing time, picking and packing time, queue times, transportation time, and last-mile delivery. Inventory availability, production lead times, supplier performance, and transportation conditions all influence the cycle time.

Reducing ordercykeltid: Improve data visibility with integrated IT systems, automate routine tasks, standardize processes, implement vendor-managed inventory or postponement strategies, and optimize logistics with better routing and carrier contracts. Reducing handoffs and queues, improving forecasting, and aligning production with demand can also shorten cycle times.

Impact and related metrics: Shorter ordercykeltid often improves customer satisfaction and competitive advantage, but should be balanced against costs and service levels. Related metrics include on-time delivery, order fill rate, order accuracy, and overall supply chain cycle time.