OneStreams

OneStreams is a software company specializing in providing unified customer experience management solutions. The company's core offering is a platform designed to integrate various customer interaction channels, such as phone, email, chat, and social media, into a single, cohesive system. This integration aims to provide businesses with a comprehensive view of their customer interactions, enabling better service delivery and operational efficiency.

The OneStreams platform focuses on features like contact center automation, omnichannel routing, and advanced analytics. By centralizing customer data and communication history, businesses can gain deeper insights into customer behavior and preferences, which can inform marketing strategies and service improvements. The technology is often utilized by organizations looking to streamline their customer support operations, enhance customer engagement, and improve overall customer satisfaction.

The company's approach emphasizes the importance of a seamless customer journey across all touchpoints. This is achieved through intelligent routing, which directs customer inquiries to the most appropriate agent or resource, and by providing agents with access to a complete customer profile. OneStreams also offers tools for workforce optimization, helping businesses manage agent performance and ensure adequate staffing levels. The company serves a range of industries, including finance, telecommunications, and retail.