Mrsool

Mrsool is a Saudi-based on-demand delivery platform that operates as a two-sided marketplace connecting customers with independent couriers to arrange deliveries from a wide range of merchants, stores, or private sellers. The service was established in 2015 and has since grown to serve multiple markets in the Middle East and North Africa.

Users can place orders through the Mrsool app or website, specifying pickup and delivery details. Orders can cover groceries, meals, electronics, gifts, documents, and other goods. Deliveries are handled by couriers referred to as Mrsoolers, who pick up items and transport them to the destination. The platform supports various payment options, including cash on delivery and digital payments where available, and offers features such as in-app messaging and real-time order tracking.

Geographically, Mrsool originated in Saudi Arabia and expanded to other countries in the region, with a presence in several GCC and MENA markets. The service is used by individual consumers as well as small businesses seeking flexible delivery solutions.

Business model and technology: Mrsool generates revenue through delivery fees and commissions on orders charged to merchants and sellers. It relies on a network of independent couriers to provide on-demand logistics, enabling rapid delivery and coverage across participating cities. The platform utilizes GPS-based tracking and mobile app interfaces to coordinate pickups, routes, and deliveries.

Context: Mrsool is part of a broader trend toward online marketplaces and gig-based delivery services in Saudi Arabia and the Gulf, aligning with regional efforts to expand digital commerce and the broader goals of economic diversification.