Laatukäsikirjat

Laatukäsikirjat, often translated as quality manuals, are documents that describe an organization's quality management system. They serve as a central reference point for understanding and implementing the company's commitment to quality. A laatukäsikirja typically outlines the organization's quality policy, objectives, and the processes and procedures in place to achieve and maintain them. This includes defining roles and responsibilities related to quality, as well as specifying how quality is monitored, measured, and improved.

The purpose of a laatukäsikirja is multifaceted. It helps to ensure consistency in operations, provides a framework for training employees on quality standards, and demonstrates to external parties, such as customers and certification bodies, that the organization adheres to recognized quality principles. Many organizations develop their laatukäsikirjat in alignment with international standards like ISO 9001, which provides a systematic approach to quality management.

While comprehensive, a laatukäsikirja should be a living document, regularly reviewed and updated to reflect changes in the organization's processes, market demands, or regulatory requirements. Its content can vary significantly depending on the size and complexity of the organization, as well as the industry it operates in, but the core function remains the same: to document and communicate the organization's approach to ensuring and enhancing quality.