Kvaliteedikaart

Kvaliteedikaart, often translated as quality map or quality chart, is a visual tool used in quality management to represent and analyze the quality characteristics of a product, process, or service. It serves as a structured method for identifying, documenting, and prioritizing quality aspects that are critical to customer satisfaction. The creation of a kvaliteedikaart typically involves a cross-functional team and begins with understanding customer needs and expectations.

These needs are then translated into specific product or service features, which are further broken down into measurable quality characteristics. The kvaliteedikaart often includes columns for these characteristics, their target values or specifications, potential failure modes, the severity of those failures, the probability of occurrence, and the ease of detection. A risk assessment is then performed, often using a scoring system, to determine the overall risk associated with each quality characteristic.

The primary purpose of a kvaliteedikaart is to proactively identify potential quality issues before they arise and to focus improvement efforts on the areas with the highest risk. It helps teams understand the interdependencies between different quality elements and the potential impact of failures. By systematically analyzing these factors, organizations can develop effective strategies for preventing defects, enhancing product reliability, and ultimately improving customer satisfaction. The information gathered in a kvaliteedikaart can also inform the design of control plans and other quality assurance activities.