InAppSupport
InAppSupport is a term used to describe in-app customer support systems that are embedded directly inside software applications to provide assistance without requiring users to leave the product. These systems typically place a support widget or chat interface within the app's user interface, enabling real-time messaging, guided help, and access to self-service resources.
Core components commonly found in InAppSupport solutions include an in-app messaging console for live chat with
Deployment is platform-agnostic, with software development kits (SDKs) and APIs available for mobile (iOS, Android) and
Benefits include faster response times, higher user satisfaction, and more actionable product feedback, while potential challenges
InAppSupport is commonly used in consumer apps, software-as-a-service (SaaS) dashboards, fintech and e-commerce platforms, and other