IVRsovellus

IVRsovellus is a Finnish term that translates to "IVR application." IVR stands for Interactive Voice Response, a technology that allows a computer to interact with humans through spoken words and keypad inputs. An IVR sovellus is a specific software system designed to implement and manage these interactive voice responses.

These applications are commonly used in customer service environments to automate routine tasks and direct callers to the appropriate department or information. When a customer calls a business using an IVR sovellus, they are typically greeted by a pre-recorded voice that prompts them to make selections using their phone's keypad or by speaking commands. These selections help route the call, provide information like account balances or store hours, or even facilitate simple transactions.

The functionality of an IVR sovellus can vary greatly. Simpler systems might just offer basic call routing, while more complex ones can integrate with databases and other business systems to provide personalized information and perform actions like processing payments or scheduling appointments. The development of an IVR sovellus involves designing the call flow, scripting the voice prompts, and integrating it with the necessary backend systems. The goal is generally to improve efficiency, reduce waiting times for customers, and free up human agents for more complex issues.