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IT operations, often abbreviated as ITops, refer to the administrative and technical activities involved in managing an organization’s information technology infrastructure. This includes maintaining hardware, software, networks, and data systems to ensure their optimal performance, security, and availability. The primary goal of IT operations is to support the organization's IT needs efficiently while minimizing downtime and disruptions.

Core functions within IT operations include system monitoring, incident response, troubleshooting, patch management, and user support. IT operations teams are responsible for implementing and maintaining continuous service delivery through processes such as change management, configuration management, and capacity planning. They also oversee security measures to protect against cyber threats and data breaches.

In addition, IT operations often involve automation and the use of IT service management (ITSM) frameworks like ITIL (Information Technology Infrastructure Library) to standardize procedures and improve service quality. As technology evolves, IT operations increasingly incorporate cloud computing, virtualization, and DevOps practices to enhance agility and scalability.

IT operations are integral to organizational success, ensuring that IT services align with business objectives and regulatory requirements. Effective IT operations can lead to increased productivity, reduced operational costs, and improved user satisfaction. The discipline requires cross-functional coordination among network administrators, system engineers, security specialists, and support personnel.

Overall, IT operations form the backbone of modern enterprise IT environments, facilitating seamless technology usage and enabling organizations to adapt swiftly to technological changes and digital transformation initiatives.