Hoolduslugu

Hoolduslugu is a term used in Estonian-language discourse to describe a narrative form that documents maintenance or care activities. It combines factual reporting with storytelling to convey how, why, and when maintenance was carried out, and what outcomes followed.

Etymology: The word is formed from hooldus (care, maintenance) and lugu (story, tale). In practice, hoolduslugu is not a fixed genre but a concept used to frame documentation about upkeep in a more accessible way than traditional logs.

Usage: The term appears in facilities management, IT service management, healthcare, and public infrastructure contexts. It can take the form of a written report, a blog post, or a multimedia update intended for staff, managers, or the public. The aim is to improve transparency, knowledge transfer, and accountability by combining data with narrative context.

Structure: A typical hoolduslugu includes a brief overview, the triggering issue, actions taken, timelines, results, and lessons learned, followed by recommendations or next steps. It emphasizes clear language and practical takeaways rather than technical jargon alone.

History and reception: As a relatively new or evolving concept in Estonian professional writing, hoolduslugu reflects a broader interest in storytelling for organizational learning. Critics caution that narrative elements should not compromise accuracy or omit essential technical details.

See also: maintenance log, case study, knowledge management.