GetHelpista

GetHelpista is a cloud-based help and support platform designed to help users find information and resolve issues with minimal human intervention. It combines a searchable knowledge base, an AI-powered assistant, and ticketing to streamline self-service and escalation.

The service was launched in 2022 by GetHelpista Inc. with the aim of reducing support costs and improving user satisfaction. The platform evolved from a knowledge-management toolkit into an integrated customer-support solution.

Core features include a searchable knowledge base with tagging and versioning, an AI chat assistant that answers questions and can guide users to relevant articles, live chat with human agents, incident and ticket management, and workflow automation. It supports integrations with common CRM and helpdesk systems, single sign-on, analytics dashboards, and mobile apps.

Organizations report shorter resolution times and improved self-service adoption. Some critics note dependency on AI suggestions and the need for ongoing content curation to maintain accuracy. Privacy and data protection are addressed with encryption, access controls, and data-retention options.

GetHelpista is offered as a software-as-a-service with tiered pricing for small teams to large enterprises. It provides API access, developer documentation, and trial periods.