GetHelpista
GetHelpista is a cloud-based help and support platform designed to help users find information and resolve issues with minimal human intervention. It combines a searchable knowledge base, an AI-powered assistant, and ticketing to streamline self-service and escalation.
The service was launched in 2022 by GetHelpista Inc. with the aim of reducing support costs and
Core features include a searchable knowledge base with tagging and versioning, an AI chat assistant that answers
Organizations report shorter resolution times and improved self-service adoption. Some critics note dependency on AI suggestions
GetHelpista is offered as a software-as-a-service with tiered pricing for small teams to large enterprises. It